More FAQ’s
How can we help? Need answers? Find them here!
We can’t give you the secrets that are locked away behind each door, but these FAQs do offer valuable tips, tricks and suggestions to help you prepare for your journey through an escape room.
Do you change the puzzles often?
We change rooms more than we change puzzles.
Do you have any holiday-themed rooms?
Yes! We often release seasonal games-check our website during the holidays.
Do you have jobs available?
We’re often hiring! Visit our website or contact us to inquire.
Do you have lockers?
We don’t use lockers-just bring your belongings into the room with you.
Do you keep stats?
We are way too busy keeping track of whether you are having fun to worry about stats. If you want to know if a particular room is a good fit, check out our Games page to see its challenge level.
Are the escape rooms scary or horror-themed?
Most of our rooms are not scary. However, The Morgue has horror elements and is designed to be a bit spooky. There are no actors in the room.
Are the games competitive or cooperative?
All our games are designed to be cooperative and team-based.
Are the puzzles the same across all Puzzle Effect locations?
The puzzles are the same at each location but the aesthetic might be slightly different.
Are the rooms private or shared with other groups?
All our rooms are private, so whether you book one spot or ten, the room is yours.
Are there any jump scares?
Only *The Morgue* includes light horror elements. No actors or sudden surprises.
Are your rooms air-conditioned?
Yes, our facility is climate controlled for year-round comfort.
Are your rooms suitable for non-native English speakers?
Yes! We use very little text, and everything is visual or logic-based.
Are your rooms wheelchair accessible?
Yes, all of our games except ‘The Path’ are wheelchair accessible.
Can I book a room for just two people?
Absolutely! All rooms are private, and two-person teams can still have a great time.
Can I book an escape room on the same day?
Yes! Same-day bookings are available online or by phone if spots are open.
Can I book over the phone?
Yes! Call us directly if you’d prefer to book by phone.
Can I bring a baby or toddler with me?
Yes, but please consider the immersive environment and your focus.
Can I bring a service animal?
Yes, service animals are allowed. Please let us know ahead of time.
Can I bring extra people?
Each game has a maximum player limit to ensure the best experience for everyone.
Grim Stacks, Reel, Morgue, and Path: up to 7 players
Project AMN: Human Trials: up to 12 players
Naughty Ned Nabs the Nice List: up to 6 players
If your group is larger than the listed maximum, contact us and we’ll help you find the best option.
Can I bring food or drinks?
No food. Drinks with lids are okay. We also sell water, Gatorade, Hint Water (wink, wink), and Monster.
Can I bring my phone into the room?
Yes, but we ask you to keep it put away to avoid spoilers.
Can I bring outside props or tools?
No outside tools allowed-it’s all about your mind and teamwork.
Can I drink-and-solve?
We put lots of thought into this one, and we landed on hard pass! No drinking and solving allowed during your game, it’s better for everyone this way. Disruptive or destructive behavior during your game will cause us to reschedule for another time. As much as we love watching you struggle, we like it better when you win!
Can I get a copy of the puzzles after the game?
No, we don’t share puzzle content to keep the experience fresh for future players.
Can I get a digital photo of my team?
Yes! We take a team photo at the end of your game and it gets sent to you immediately.
Can I just walk in, or do I have to make a reservation in advance?
Doesn’t make a difference to us! We’re always open during operating hours regardless of bookings. You, however, may want to reserve a room ahead of time to ensure it doesn’t book up.
Can I leave and re-enter the game?
Leaving is allowed, but re-entry is not guaranteed as it may affect immersion.
Can I play a room I’ve done before with a new team?
Definitely! It’s a fun way to help others through the game.
Can I play alone?
You can, but we recommend a team of at least 2 players for the best experience.
Can I play if I’m pregnant?
Yes! None of our rooms require physical strain or unsafe movement. But we aren’t doctors, so you should consult your physician.
Can I propose in an escape room?
Absolutely. Contact us ahead of time and we’ll help set it up!
Can I replay a room I’ve already done?
You’re welcome to play again, but you’ll know the answers-it’s more fun with a new group!
Can I reschedule my booking?
Yes! Please contact us at least 24 hours in advance to reschedule.
Can I show up early?
Yes. We recommend arriving 5-10 minutes early to check in and use the restroom.
Can I take calls during the game?
Please silence your phone and avoid calls during your experience.
Can I take photos or videos inside the room?
Absolutely, we love our rooms and we hope you do too. Share them with the world.
Can I tip my game master?
Tips are never required, but always appreciated!
Can I volunteer to test a new room?
Sometimes! Join our mailing list or follow us for announcements.
Can I wear a costume while playing?
Absolutely! Costumes are encouraged, especially for special occasions.
Can kids complete the rooms on their own?
Rooms are designed for adults. Players under 16 need an adult chaperone.
Can we ask for hints?
We use an immersive clueing system, so asking for hints isn’t as helpful as it sounds.
Can we celebrate in the lobby after the game?
Yes! Let us know in advance and we’ll help make it special.
Can we combine rooms for large groups?
Yes! We can run multiple rooms at once for bigger parties.
Can we request a difficulty level?
Rooms are set, but we’re happy to guide you to one that suits your group.
Can we pause the game?
Games run on a strict timer and cannot be paused.
Can we play in a different language?
While English is standard, our puzzles are mostly visual and logic-based.
Can we play multiple games in one visit?
Yes! If time allows, we’re happy to book you into more than one game.
Can we request a specific game master?
You’re welcome to request someone, and we’ll do our best if scheduling allows!
Can we switch rooms if we change our mind?
We’ll do our best to accommodate switches based on availability.
Can we watch our friends play from outside the room?
No, to preserve immersion and space, only booked players may be in the room.
Do children need a waiver?
Yes. Players under 18 need a parent or guardian to sign a waiver at check-in.
Do I have to pay for my entire group in advance?
We get it — you have a lot of friends. 😂
Nope. At checkout, simply select the “Deposit” option. This allows you to reserve your game with a deposit starting at just $20. The remaining balance can be paid when your group arrives in-store.
Do I need to bring anything?
Reading glasses if you need them-don’t forget them.
Do I need to print my confirmation email?
Nope! We can look you up by name when you arrive.
Do I need to sign a waiver?
Yes. All players must sign a waiver before participating. You can do this online or in person.
Do the puzzles change depending on team size?
Nope! The puzzles stay the same no matter how many players are in your group.
Do the rooms have different themes?
Yes! Our current themes include: The Morgue (horror), The Reel Mystery (cinema), Grim Stacks (fantasy), Amnesia (psychological), Curse on the Emerald Seas (pirate adventure), The Path (Eastern mysticism), Knight and Rook (medieval quest), and Naughty Ned Nabs the Nice List (holiday caper).
Do you allow strollers inside the room?
We recommend leaving strollers in the lobby for safety and space.
Do you need a minimum number of people to play?
No! We find that groups of 3+ enhance your experience, but we are confident you will have fun regardless.
Do you offer an escape room subscription or pass?
Not currently, but follow us on social media or sign up for emails for special deals!
Do you offer any loyalty or rewards program?
We don’t currently offer a rewards program, but ask us in-store for rebooking perks!
Do you offer corporate or team-building events?
Yes! We love working with companies to create memorable team-building outings.
Do you offer educational or school programs?
Yes! We work with schools to offer field trips and problem-solving activities.
Do you offer group discounts?
Yes! Contact us for special pricing on groups of 20 or more.
Do you offer military or student discounts?
We offer occasional discounts-check our website or ask in store.
Do you sell gift cards?
Yes! Digital and physical gift cards are available on our website and in-store.
Do your escape rooms require any outside knowledge?
Nope! Everything you need to succeed is inside the room.
Do your rooms have cameras?
Yes, rooms are monitored for safety and game support.
Do your rooms require crawling or climbing?
Some rooms may have optional crawl spaces, but all puzzles are solvable without physical challenges.
How do I make a reservation?
Reservations can be made online by clicking the Book Now button on our website, or by calling us at (720) 379-7656.
How long do we have to complete the game?
Most of our games give you 60 minutes to complete your objective and escape. Trust us — it feels more like 20.
Exceptions:
Naughty Ned Nabs the Nice List is a 45-minute experience.
Project AMN: Human Trials is not timed. Players must complete a series of trials, and the experience ends once all trials are finished.
How many players can fit in each room?
Most rooms accommodate 2-6 players. Amnesia can accommodate up to 12 people.
I booked – why can’t my friends book the same room?
Hey, congrats on the friends! Whether you book one spot or ten, the room is 100% yours. Your friends can pay in person upon arrival.
Is Puzzle Effect locally owned?
Yes! We’re proud to be a local Colorado business.
Is there a dress code?
No strict dress code, but wear something comfortable that you can move in.
Is there a minimum age to play alone?
No. Children 5 and under are free.
Is there a place to store my belongings?
Bring your stuff into the room with you. There is a space for personal stuff in all of our games.
Is there a time limit to finish the room?
Yes! You’ll have between 45-60 minutes depending on the game.
Is there an age limit for players?
All ages are welcome, but players under 16 must be accompanied by an adult.
Is there parking at Puzzle Effect Denver?
Yes! We have free parking available in the lot on the east side of the building.
What are your easiest/most difficult rooms?
Challenging: The Morgue, Naughty Ned Nabs the Nice List More Challenging: Grim Stacks, The Reel Mystery, The Path Most Challenging: Curse on the Emerald Seas, Amnesia
What are your hours?
Monday–Thursday: 1:30 PM – 7:30 PM
Friday: 1:30 PM – 9:00 PM
Saturday: 12:00 PM – 9:00 PM
Sunday: 12:00 PM – 6:30 PM
What do I wear?
We prefer formal wear just because it’s entertaining to watch people play escape rooms in top hats and evening gowns, but it’s probably best to wear clothes you can easily move around in. Escape rooms aren’t physically demanding, so you don’t need to go full activewear. 🏃🏃♀️🏃♂️️ But we recommend opting for pants or shorts over dresses and skirts. Comfortable shoes and prescription eyewear are a good move, too.
What do we win if we escape?
Warm and fuzzies, bragging rights, and if you ask nicely, we give some impressive pats on the back! Also, we offer 20% off if you re-book in store.
What happens if I arrive late?
If you’re more than 10 minutes late, your game time may be shortened.
What happens if we damage something?
Accidents happen, but please be respectful. You may be responsible for significant damage.
What happens if we don’t escape?
We think gossiping is bad manners, so we won’t tell anyone if you don’t. Fun is our goal; escaping is just icing on the cake.
What if I arrive super early?
If we can get you into your room early we will, otherwise you’re welcome to hang out in the lobby-we’ve got puzzles and comfy chairs.
What if I’m claustrophobic?
You’re never physically locked in, and you can leave at any time.
What if someone needs to leave mid-game?
They may exit and re-enter at any time.
What is an escape room?
An escape room is a themed experience where puzzle-solving meets a scavenger hunt. It’s kind of like a board game and a video game had a baby.
Work together to uncover clues, solve puzzles, and complete your mission before time runs out. Trust us, it’s a great way to make memories with people you like, and a great way to kill time with people you don’t. 😅
What is your cancellation policy?
We offer refunds or rescheduling with 24-hour notice. No-shows are non-refundable.
What’s the best room for kids?
We recommend going with rooms that have lower challenge levels. Check out our Games page for more info.
What’s the best way to contact you?
Call us, email us, or message us on social media-we respond quickly!
Will anything jump out and scare us?
Nope. Most of our rooms are not scary, and there are no actors hiding inside waiting to jump out at you. Unless you’re afraid of spending quality time with your friends, family, or co-workers, you’ll be just fine. 😅
The one exception is Morgue, which was designed to be a horror experience. Let’s just say we’ve had a few grown adults end up crying in the corner… 👀
Will I be playing with strangers?
Never! All rooms are private bookings, even if you book for one person.
Will someone be watching us during the game?
Yes. A game master will monitor your experience to assist if needed.
Will the room actually be locked?
Absolutely not! That’s not safe. You can leave at any time.